Your satisfaction is important to Bell Off Road. Accordingly, Bell Off Road will gladly accept returns on almost all new merchandise. Unfortunately, due to the nature of certain products, not every item can be returned (see below) and other returned items may be subject to a 15% restocking fee. In the event you wish to return an item, please contact us as early as possible. Always include all original packaging, manuals, and ancillary materials in order to avoid being penalized. The friendly staff at Bell Off Road will work with you to make the return process as smooth as possible.
Returns received with all original packaging, manuals, and ancillary materials and in undamaged and salable condition by Bell Off Road;
Within 30 days of invoice date shall be issued a full refund, less any restocking fees;
After 30 days of invoice date shall be issued store credit only, less any restocking fees;
After 90 days of invoice date are not eligible for refund or return.
Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.
Certain parts are not returnable. Such non-returnable parts include but are not limited to the following:
The customer is responsible for all shipping costs unless prior arrangements are agreed to by Bell Off Road in writing.
Defective returns are those items that have failed in service due to defects in manufacture or workmanship and are covered by the manufacturer’s warranty. Some manufacturers require the customer to contact them before an Return Authorization can be issued. Credit issued for tires, batteries or other wear items will be pro-rated based on usage and the manufacturer’s guidelines. Defective items are subject to inspection by the manufacturer’s representative before credit can be issued. The customer is responsible for all shipping costs for defective product.
All returned products are assumed to be in new and salable condition unless the customer indicates otherwise prior to the products being returned. Re-boxing charges will be assessed for items received with damaged packaging and may include charges to ship back to the manufacturer if necessary.
Products that are returned damaged, used, missing components or otherwise unsalable may be returned to the customer or credit given at lesser value at the sole discretion of Bell Off Road.
In some instances, returns may be subject to the product manufacturer’s return policy. Such manufacturer’s return policy may differ from and/or be applicable in addition to the above.